Staff investigates delay in Journal appeal receipts

Published March 19, 2008

The Anglican Journal is investigating a delay in the mailing of receipts to readers who responded in December to the annual Journal fundraising appeal, said business manager Larry Gee.”We’ve received at least 100 complaints. We’re concerned and embarrassed about this and we’d like to apologize,” said Mr. Gee in an interview. “We told people the receipts were mailed February 29 and we have found out they were postmarked March 10 and some people didn’t receive them until March 13. Donors need receipts to file with their 2007 tax returns, which are due April 30.”Mr. Gee said he is examining where the delay occurred in the receipt process. The information technology department of the Anglican Church of Canada’s national office processes the receipts, which go to a mailing house and thence to Canada Post. No delays occurred in processing receipts from January to November, 2007.

About 2,000 receipts were affected from December donors, Mr. Gee said.”We are bringing the receipt processing in-house at the Journal this year. We need to gain more control over the process to assure receipts go out more punctually,” he said. (Editor’s note: The headline of this story, first published on March 19, has been changed for clarity.)


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